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Privacy Policy
DoctorSync Technologies Pty Ltd
ABN 42 624 115 484
1. Collection Statement
DoctorSync Technologies Pty Ltd ABN 42 624 115 484 (“DoctorSync”, “we”, “us” or “our”) collects personal information for the purpose of operating a technology platform that supports patient acquisition, referral, onboarding, communications and engagement with third-party healthcare providers and health-related services, and for other purposes set out in this Privacy Policy.
DoctorSync is a technology platform and does not provide medical services, clinical care, diagnoses, treatment recommendations or prescriptions. DoctorSync does not influence clinical decision-making. Healthcare services are provided independently by third-party practitioners and clinics.Personal information is collected directly from you, from authorised third parties, or through your interaction with the DoctorSync platform. We may disclose personal information to third parties who assist us to operate our platform, including information technology providers, communications providers, analytics providers and business partners, or where required or permitted by law.If you do not provide requested information, we may be unable to provide access to some or all features of the DoctorSync platform.Personal information is stored in Australia. In some circumstances, personal information may be disclosed to recipients located outside Australia, subject to appropriate contractual and legal safeguards.By providing personal information to DoctorSync, you consent to its collection, use, storage and disclosure in accordance with this Privacy Policy and this Collection Statement.
2. About This Privacy Policy
In this Privacy Policy, “DoctorSync”, “we”, “us” or “our” refers to DoctorSync Technologies Pty Ltd ABN 42 624 115 484 and its related bodies corporate.
DoctorSync is a software and data platform that supports patient discovery, acquisition, onboarding, referrals, communications and administrative workflows for healthcare providers and clinics.
We are committed to protecting your privacy and complying with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.This Privacy Policy applies to consumers, patients, practitioners, clinics and healthcare organisations that interact with or use the DoctorSync platform.We may update this Privacy Policy from time to time by publishing an updated version on our website. Continued use of the platform constitutes acceptance of the updated policy.
3. Personal Information
Personal information includes information or an opinion about an identified individual or an individual who is reasonably identifiable.Personal information collected by DoctorSync may include, but is not limited to:
name, contact details and demographic information;
date of birth or age;
location and device information;
account and usage information;
billing and payment details;
limited health-related information where relevant to onboarding or referral workflows.
4. What We Collect and How We Use It
Registration and Platform UseWhen you register for or use the DoctorSync platform, we may collect your name, contact details and account information in order to:
provide access to the platform;
operate, maintain and improve platform functionality;
communicate with you about services, updates and support.
Communications
When you communicate with us by email, phone, online forms or other channels, we may collect information you provide in order to respond to enquiries, provide support and maintain records.
Patient Acquisition, Targeting and Matching
DoctorSync may use personal information, including demographic, interaction and usage data, to:
- identify healthcare services or clinics that may be relevant to a user;
- deliver newsletters, notifications or communications about third-party healthcare services;
- personalise onboarding pathways and platform content.
Such communications are informational and promotional only and do not constitute medical advice or a clinical recommendation.
Payments and Billing
Where applicable, we may collect billing, payment and transaction information in order to process payments and administer platform services.
Health-Related Information
DoctorSync may collect limited health-related information where necessary to:
- facilitate onboarding or referral workflows;
- support platform features requested by users or clinics;
- enable aggregated analytics and service improvement.
DoctorSync does not use identifiable health information to provide medical advice, recommend specific treatments or replace consultation with a qualified healthcare professional.
5. Aggregated and De-Identified Data
DoctorSync may aggregate and de-identify personal information to:
- analyse platform usage and trends;
- improve services and features;
- conduct research and analytics;
- prepare reports for business partners, advertisers or healthcare organisations.
Such data does not identify individual users.
6. Marketing and Communications
DoctorSync and its business partners may send marketing and promotional communications about services, clinics, features or offers via email, SMS or other permitted channels, in accordance with applicable marketing and privacy laws. You may opt out of marketing communications at any time using the unsubscribe mechanism or by contacting us.
7. Disclosure of Personal Information
DoctorSync may disclose personal information to:
- service providers who assist us to operate the platform;
- analytics, communications and technology providers;
- business partners where relevant to platform services;
- regulators or authorities where required by law.
DoctorSync does not sell identifiable personal information of patients or consumers.
8. Overseas Disclosure
Some service providers used by DoctorSync may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place.
9. Information About Other Individuals
If you provide personal information about another individual, including patients, you warrant that you are authorised to do so and that appropriate notice and consent have been obtained. You are responsible for ensuring compliance with applicable privacy and health records laws.
10. Anonymity and Pseudonymity
Where practicable, users may interact with DoctorSync anonymously or using a pseudonym. However, some platform features may require identification, particularly where information is shared with healthcare providers.
11. Cookies and Website Usage
DoctorSync may collect information about your use of our website through cookies and similar technologies. This may include IP address, device information, pages visited and usage patterns. Cookies may be disabled through your browser settings, however some features may not function as intended.
12. Third-Party Applications
The DoctorSync platform may integrate with third-party applications. DoctorSync is not responsible for the privacy practices of those applications, and users are responsible for reviewing their privacy policies.
13. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure using physical, administrative and technical safeguards. However, no system is completely secure.
14. Access and Correction
You may request access to or correction of personal information we hold about you by contacting us. We may need to verify your identity before processing requests.
15. Complaints
If you believe we have breached applicable privacy laws, you may lodge a complaint by contacting us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Contact Us
For enquiries about this Privacy Policy, access or correction requests, or privacy complaints, please contact: Email: privacy@doctorsync.com.au
ABN 42 624 115 484
1. Collection Statement
DoctorSync Technologies Pty Ltd ABN 42 624 115 484 (“DoctorSync”, “we”, “us” or “our”) collects personal information for the purpose of operating a technology platform that supports patient acquisition, referral, onboarding, communications and engagement with third-party healthcare providers and health-related services, and for other purposes set out in this Privacy Policy.
DoctorSync is a technology platform and does not provide medical services, clinical care, diagnoses, treatment recommendations or prescriptions. DoctorSync does not influence clinical decision-making. Healthcare services are provided independently by third-party practitioners and clinics.Personal information is collected directly from you, from authorised third parties, or through your interaction with the DoctorSync platform. We may disclose personal information to third parties who assist us to operate our platform, including information technology providers, communications providers, analytics providers and business partners, or where required or permitted by law.If you do not provide requested information, we may be unable to provide access to some or all features of the DoctorSync platform.Personal information is stored in Australia. In some circumstances, personal information may be disclosed to recipients located outside Australia, subject to appropriate contractual and legal safeguards.By providing personal information to DoctorSync, you consent to its collection, use, storage and disclosure in accordance with this Privacy Policy and this Collection Statement.
2. About This Privacy Policy
In this Privacy Policy, “DoctorSync”, “we”, “us” or “our” refers to DoctorSync Technologies Pty Ltd ABN 42 624 115 484 and its related bodies corporate.
DoctorSync is a software and data platform that supports patient discovery, acquisition, onboarding, referrals, communications and administrative workflows for healthcare providers and clinics.
We are committed to protecting your privacy and complying with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.This Privacy Policy applies to consumers, patients, practitioners, clinics and healthcare organisations that interact with or use the DoctorSync platform.We may update this Privacy Policy from time to time by publishing an updated version on our website. Continued use of the platform constitutes acceptance of the updated policy.
3. Personal Information
Personal information includes information or an opinion about an identified individual or an individual who is reasonably identifiable.Personal information collected by DoctorSync may include, but is not limited to:
name, contact details and demographic information;
date of birth or age;
location and device information;
account and usage information;
billing and payment details;
limited health-related information where relevant to onboarding or referral workflows.
4. What We Collect and How We Use It
Registration and Platform UseWhen you register for or use the DoctorSync platform, we may collect your name, contact details and account information in order to:
provide access to the platform;
operate, maintain and improve platform functionality;
communicate with you about services, updates and support.
Communications
When you communicate with us by email, phone, online forms or other channels, we may collect information you provide in order to respond to enquiries, provide support and maintain records.
Patient Acquisition, Targeting and Matching
DoctorSync may use personal information, including demographic, interaction and usage data, to:
- identify healthcare services or clinics that may be relevant to a user;
- deliver newsletters, notifications or communications about third-party healthcare services;
- personalise onboarding pathways and platform content.
Such communications are informational and promotional only and do not constitute medical advice or a clinical recommendation.
Payments and Billing
Where applicable, we may collect billing, payment and transaction information in order to process payments and administer platform services.
Health-Related Information
DoctorSync may collect limited health-related information where necessary to:
- facilitate onboarding or referral workflows;
- support platform features requested by users or clinics;
- enable aggregated analytics and service improvement.
DoctorSync does not use identifiable health information to provide medical advice, recommend specific treatments or replace consultation with a qualified healthcare professional.
5. Aggregated and De-Identified Data
DoctorSync may aggregate and de-identify personal information to:
- analyse platform usage and trends;
- improve services and features;
- conduct research and analytics;
- prepare reports for business partners, advertisers or healthcare organisations.
Such data does not identify individual users.
6. Marketing and Communications
DoctorSync and its business partners may send marketing and promotional communications about services, clinics, features or offers via email, SMS or other permitted channels, in accordance with applicable marketing and privacy laws. You may opt out of marketing communications at any time using the unsubscribe mechanism or by contacting us.
7. Disclosure of Personal Information
DoctorSync may disclose personal information to:
- service providers who assist us to operate the platform;
- analytics, communications and technology providers;
- business partners where relevant to platform services;
- regulators or authorities where required by law.
DoctorSync does not sell identifiable personal information of patients or consumers.
8. Overseas Disclosure
Some service providers used by DoctorSync may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place.
9. Information About Other Individuals
If you provide personal information about another individual, including patients, you warrant that you are authorised to do so and that appropriate notice and consent have been obtained. You are responsible for ensuring compliance with applicable privacy and health records laws.
10. Anonymity and Pseudonymity
Where practicable, users may interact with DoctorSync anonymously or using a pseudonym. However, some platform features may require identification, particularly where information is shared with healthcare providers.
11. Cookies and Website Usage
DoctorSync may collect information about your use of our website through cookies and similar technologies. This may include IP address, device information, pages visited and usage patterns. Cookies may be disabled through your browser settings, however some features may not function as intended.
12. Third-Party Applications
The DoctorSync platform may integrate with third-party applications. DoctorSync is not responsible for the privacy practices of those applications, and users are responsible for reviewing their privacy policies.
13. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure using physical, administrative and technical safeguards. However, no system is completely secure.
14. Access and Correction
You may request access to or correction of personal information we hold about you by contacting us. We may need to verify your identity before processing requests.
15. Complaints
If you believe we have breached applicable privacy laws, you may lodge a complaint by contacting us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Contact Us
For enquiries about this Privacy Policy, access or correction requests, or privacy complaints, please contact: Email: privacy@doctorsync.com.au